Maxstim Ltd is committed to ensuring your privacy is protected. We care how information about you is used and shared, and appreciate your trust that we will do so carefully and sensibly.

We appreciate your right to privacy and to provide a safe environment for you to shop online. The Privacy Policy explains how we use the information we collect about you and the procedures that we have in place to safeguard your privacy when you place and order and whilst you use the website.

We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and Data Protection Act 1998). By using the website, you consent to the collection, use and transfer of your information under the terms of the policy. Please read this policy very carefully to understand our view and practises regarding your personal data and how we will treat it.

Maxstim Ltd is part of the Medsa Group Ltd. Registered address: The White Barn, Runfold St George, Farnham GU10 1PL.

The Information we collect

When you place an order with Maxstim either over the phone or via the website, we collect the following information to allow us to fulfil your order:

  • Company/Contact Name
  • Invoice/Delivery address
  • Email address and telephone number

We will ask for your payment information to take your order although this information is not stored by us or any of our third-party partners. This information allows us to fulfil your order and notify you of the status of your order. The information we collect will be accurate and up to date.

How this information is used

All orders are currently fulfilled by Maxstim Ltd. If we choose to use a third-party service provider for fulfilment at any point in the future, we will need to pass on your details to that service provider so that they can deliver your goods to you. The third party service provider will undertake an agreement with us that they will protect your information, will not pass it on, and not use it for any other purpose than to deliver your order.

Marketing communications

After expressing interest in our products and giving us your contact information, you will be sent an opt in link which provides us with your confirmation and permission to contact you. We will use this information to send you send you updates, relevant product information, news and features we think may be of interest to you from time to time. We will also use this to notify you of any changes to our services and policies.

Your consent

By submitting your information and using our website, you consent to the collection, storage and processing of your personal information by us in the manner set out in this Policy.

If we change our Privacy Policy, we will post the changes on this website and we will also inform you by email, so you have the option to update your email address or to remove it.

Your rights

You may choose to start (opt in) or stop (opt out) receiving this information at any time. You can amend or remove your preferences by clicking on the unsubscribe link at the bottom of your emails and following the instructions provided or by calling our customer services team on 01252 279 935.

If you unsubscribe from our mailing by mistake or wish to re-subscribe to our communications, please call our customer services team on 01252 279 936. This is so we can ensure we have your permission before we re-subscribe you.

Website cookies

Cookies are alphanumeric identifiers that transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser and to provide helpful features such as:

  • ensuring your orders are processed correctly,
  • identifying you as you travel around our site,
  • providing site usage information together with purchase information, which helps us to improve and develop the products and services we offer, giving you a better experience.

The ‘Help’ portion of the toolbar on most browsers will tell you; (a) how to prevent your browser from accepting new cookies (b) how to have the browser notify you when you receive a new cookie, and (c) how to disable cookies altogether. However, cookies allow you to take full advantage of some of Maxstim Ltd’s features so we recommend that you leave them turned on.

The following types of cookies are used on the Maxstim Ltd website:

  • Strictly necessary cookies – allows you to move around the website, use its features and access secure areas.
  • Unique session identifier – a token used by Java applications to identify your unique session on the website, typically used to maintain the integrity of your session. They expire when you leave the site.
  • Performance cookies - collects information about how visitors use a website to improve the experience, they don’t collect information that identifies a visitor. The information is anonymous.
  • Google analytics - monitors traffic levels, search queries, sessions and visits to our website neither Maxstim Ltd nor Google associate your IP address with any personally identifiable information
  • Third-party cookies – set by a website other than ours who will have their own cookies and cookie policy you can read.

By using our website, you agree that we can place these types of cookies on your device. No recognisable personal information is stored in the cookie that can link it back to an individual. You can use your own internet browser to control the use of cookies on your computer and can enable or disable them at any time.

IP addresses

We also use your IP address to help diagnose problems with our server and to administer our website. Your IP address is also used to help identify you and your details on our database. We monitor customer traffic on an aggregate basis in order to help us develop and improve our website for the benefit of our customers. In order to enhance your use and experience of the website you will be given a session ID which will only last for the duration of that visit to the site. Each time you visit the site you will have a different session ID.

Non-disclosure to third parties

Unless we have your expressed consent, we will only disclose your personal data to third parties if this is required for the purpose of completing your transaction with us. We use your information only as set out in this Policy and will not sell, rent or pass your information on to others for marketing purposes without your express consent. Maxstim may release account information where we believe in good faith that this release is reasonably necessary to comply with the law.

How secure is information about me?

We use the latest secure server technology to ensure your information is protected to the highest standard. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

It is important for you to protect against unauthorized access to your password and to your computer. Do not share your password with anyone, and make sure to sign off when finished using a shared computer.

If you have any questions about the information in our Privacy Policy, please contact our Data Controller via email at privacy@medsagroup.com.